Faxaway Internet Fax Service
Send faxes via your email!
HorizonNet and Cognigen proudly present Faxaway - the email-to-fax service. Now you can SAVE MONEY and relax - no need to spend hours monitoring your fax machine, you will never run out of paper again and no more paper jam!
The Ease of Internet Faxing!
Using Faxaway is as easy as addressing e-mail to [recipient's fax number] @faxaway.com and clicking send. (Example: 12064794429@faxaway.com) The e-mail message arrives at the Faxaway Internet node in the US and is faxed through our state-of-the-art high-speed equipment to the proper destination.
Save Up to 50% and More Over Other Services!
Most faxing services charge you for every page. You save with Faxaway because you only pay for actual transmission time ...and at incredibly low per minute rates billed in six-second increments. Furthermore, retries to busy fax machines are FREE! No matter where you are, the fax originates in the US, so you get the advantage of the best long-distance rates in the world!
Special Features That Save You Time!
Faxaway gives you access to a powerful suite of faxing tools which provide you speed and dependability from our own state-of-the-art fax servers:
- FaxBack enables you to send the same document out as many times as necessary to any fax number. This feature allows others to receive important information from you about your company, product, or service; or access your resume or any other documents you need to "FaxBack." Print a copy of the FaxBack user's guide.
- Broadcast Faxing puts the power of sophisticated corporate telecommunications delivery systems on every desktop. Distribute information to hundreds - even thousands - of fax recipients in one easy step. Simple commands allow you to maintain and update distribution lists on Faxaway's servers for easy access and efficient transmissions.
- Email Confirmation will always be sent to you confirming the status of the fax transmission. Faxaway will make 4 attempts to reach the addressed destination before notifying you of a failed effort.
Customizing Your Fax Pages!
Design and set up your own customized Fax Template/Letterhead, by adding your company logo, contact information, as well as adding a personalized name in the "From" field. Custom templates are used with text messaging format (.txt) and enhance your company's image.
Billing is simple!
Faxaway accepts major credit (Visa, Mastercard, American Express, Discover and Diner's Club only), checks, money orders and cashier's checks. All accounts are set up on a pre-payment basis: pre-payment with credit cards may be made on-line; all other forms of payment must be sent directly to Faxaway prior to service commencing.
Sign up now!
Faxaway FAQ
What is a broadcast or blast fax?
A broadcast fax is a fax that can be sent out using Faxaway to hundreds or even thousands of recipients at once. You don't have to tie up your fax machine by sending them one at a time. It takes just one email to reach thousands of prospects.
How do I apply for a Faxaway account?
Apply for an individual Faxaway account using our secure online application.
How long does it take to set up an account?
Account creation takes anywhere from 24 to 48 hours upon receiving registration information, but can take up to three days if sent over the weekend.
How does Faxaway charge for its service?
To sign up for the Faxaway service, there is a fixed deposit of US $10.00. Those enrolling with a credit card are charged this amount upon activation. We subtract the amount of each fax you send from this deposit. Each time your deposit is depleted, another fixed amount deposit is charged to your credit card. Should you send a fax broadcast that exceeds the balance in your account, that amount is charged contemporaneously to your credit card.
You may also sign up for Faxaway by mailing a check or money order for $100.00 in US funds payable to "Faxaway". Make sure it accompanies your completed paper application that you printed out from our signup area.
We also accept funds via wire transfer. Submit wire transfers payable to "International Telcom Ltd - Faxaway" at:
Bank Name: Key Bank
Address: 700 Fifth Avenue
Seattle, WA 98104
Routing Number:125000574
Bank Account: 479681021370
OBI:Faxaway Account Name or E-mail Address
How much can I save by using Faxaway?
Faxaway saves you on faxing because we charge by the minute, not by the page. Your low Faxaway rate depends on the country to which you are sending your fax. For instance, faxing to the United States is just 10¢ a minute on weekends. Faxes are billed in six-second increments after a 1 minute minimum. Click here for a complete list of our worldwide rates.
Are there any "set-up" fees or extra charges?
There are no set-up fees for a Faxaway account. You may attach as many as 250 e-mail users to access your Faxaway account at no additional charge. There is a small account maintenance charge of $1 monthly.
How do Faxaway's rates compare?
Faxaway is a service of International Telcom Ltd, which offers some of the most competitive international rates available. Unlike many other e-mail to fax services, Faxaway has no set up fees or large monthly fees. If you are dialing direct with AT&T, MCI or other leading carriers, compare and see how much you save!
Am I charged for unsuccessful faxes?
In the event of a busy or unanswered number, Faxaway will attempt sending your fax four times in the first 15 minutes and then 4 times an hour later. You then have the option of continuing the retry attempts for up to 10 hours. Logon to "My Faxaway" to select the number of retries you would like. Each retry is 4 attempts and they are spaced an hour apart. At the end of the retries, you will be notified of any unsuccessful transmissions. There is no charge for non-broadcast faxes that are not successfully transmitted (except voice answered calls with no fax tone).
How do I send faxes via Faxaway?
Simply compose an email and send it to FAXNUMBER@faxaway.com. Make sure to include the country code, city or area code, and fax number. You will receive a confirmation when the fax is successfully transmitted. For example, you can send us a fax by addressing e-mail to 12063017500@faxaway.com. In this case, the country code = 1, city code/area code = 206 and the fax number = 3017500.
How will I know if my fax was completed?
All faxes sent through Faxaway get a confirmation email. This email will either confirm that the fax has been sent successfully or inform you after 8 tries that it was a failure, as well as provide the reason the fax was unsuccessful.
What software can I use with Faxaway?
Faxaway is compatible with most all e-mail software including Microsoft Exchange, Eudora and Netscape Mail as well as the mail programs of online services like America Online, CompuServe, MSN and many others.
I have a Hotmail account. Can I use Faxaway?
Yes. Faxaway is compatible with Hotmail and all similar web-based e-mail services. However, to sign up for a new Faxaway account using this type of e-mail service, we require a signed paper application be mailed or faxed to us. Also, your ability to send attached documents as faxes might be affected by the limitations of your particular e-mail service.
With what type of fax machines is the Faxaway service compatible?
Faxaway is compatible all with machines.
How much text can I send in 60 seconds?
On average, approximately thirty lines of text can be sent in 60 seconds, depending on the speed of the receiving fax machine and the formatting of your fax.
